Frequently Asked Questions

Perfect for team building! Teamwork is the top tip for all of our rooms, because every player has to contribute to get out. We host corporate groups of up to 28 across multiple rooms running at once. See our team building page or get in touch and we'll help plan your session.

Only one of them. Redemption is our horror room, with live actors who respond to what your team does. Our other three rooms, Eyes of Argos, Legacy and Darkness Reborn, have no horror element. Some rooms are dimly lit to set the atmosphere, but there are no jump scares outside Redemption.

We have four escape rooms on Level 10: Redemption (horror and suspense), Eyes of Argos (crime and detective, our hardest room), Legacy (family and heartwarming) and Darkness Reborn (wizard fantasy). Compare all the rooms here.

Each room takes between 3 and 10 players depending on the room. For larger groups we run several rooms at the same time and can host up to 28 players in total.

If you have a large group that wants to start at the same time, please contact us before making a booking.

Legacy and Darkness Reborn are suitable from age 8, and Eyes of Argos and Redemption are both suitable from age 15. Any player under 14 needs at least one adult in the room with them.

Our escape rooms in Sydney are popular with families, friends, birthday parties, hens and bucks nights, team building groups and even marriage proposals.

If you are looking for something fun and unexpected, definitely try Ice Break Escape Room!

All bookings can be made on our online booking page. Every session is private, so please book ahead, as we cannot guarantee walk-in availability.

Yes you can! As long as you don't go over the maximum number of players for the room, just pay the difference when you arrive.

Yes you can! Use the change booking link in your confirmation email to update your numbers. Please note, if the change is made within 24 hours of your session, 50% of the fee for the players who are not coming will be charged, due to the nature of the game.

Of course! If your group is bigger than one room allows and you'd like to split into teams and play at the same time, please call or email us. We'll do our best to line up the sessions to suit you.

Yes, we do! Buy a voucher here. You choose the gift amount, and the recipient can redeem it and pick a date and time that suits them.

We're here to help. Call us on 0404 081 928 or email info@icebreakgroup.com and we'll get back to you as soon as possible.

Legacy and Darkness Reborn run for 60 minutes, and Eyes of Argos and Redemption run for 80 minutes. Before the game there is a 15 minute introduction, and afterwards there is a short debrief if you want to know more about the game, plus a team photo.

Please arrive 15 minutes before your booking time for the introduction.

Just bring your wits and a sharp eye for detail!

If you have personal belongings, we'll give you a locker before the game, and you keep the key with you while you play.

No. If you tell us you feel uncomfortable being locked in, our staff will unlock the door straight away.

Just note: if you leave the game, the countdown clock does not stop, as we need to keep to our booking schedule.

You take a walkie talkie into the room and can ask for hints whenever you need them. A game master monitors your team the whole time on camera, so they know exactly where you are up to and can help at any stage.

Redemption has live actors, darkness and sudden scares. Avoid it if you are pregnant, have heart issues, severe anxiety, epilepsy, or photosensitive epilepsy. If in doubt, please contact us before booking and we'll help you pick the right room.

You'll still be able to play, but we won't be able to give you the full game time, because we need time to reset the room for the next group.

You're locked in forever. Just kidding! Your game master will let you out and explain any puzzles you didn't solve, if you'd like to know.