Frequently Asked Questions
Games do you have?
Ice Break Escape Room has three amazing escape rooms on offer: SILENT, MISTERIOUS CASE and VANISHING
Click HERE to view more about our games.
People can play?
We can have maximum 21 people in three rooms.
If you have a large group that want to start at the same time, please contact us before make a booking.
Have any limit?
- You must be 14 years or over to play our rooms. Younger players must be accompanied by adult.
- VANISHING and MYSTERIOUS CASE requie small climbing as part of the game.
Like these games?
Escape game is popular with groups of families, friends, parties, team buildings and even marriage proposals.
If you are looking for something fun and unexpected, definitely try Ice Break Escape Room!
Suit Team Building?
Perfect for team building! Just remember team work is the top tip for our rooms. Your team will have an absolutely remarkable escape experience.
Feel free to contact us! We are looking forward to hear from you!
We don't have scary theme or jump scares. You will find some dark rooms and props, yet we can assure you that no scary or jump scare content whatsoever. They only exist for creating atmosphere or a fluent storyline.
Make a booking?
All bookings for escape room can be made via our online BOOKING page. We require people to book ahead, as we cannot guarantee walk-in availability.
If you want to do teambuilding, party or other special event, please contact us before make a booking
Can we have
More players than booked?
Yes you can! If you have more people, as long as you don't exceed the maximum number of people permitted for each room, you can just pay the difference whn you arrive.
Can we have
Less people than booked?
- Yes you can! If you have less people, simply use change booking link in your conformation email to make changes. Please note, if this change is made within 24hrs, 50% of fee for not coming players will be charged due to the nature of the game.
Can we do
2 rooms at the same time?
Of cause you can! If you have a large group (exceeding the limit for different theme) and want to split into groups to play our games at the same time, please call or email us. We would do our best to move the sessions to suit you!
Sell gift vouchers?
Yes, we do! Just click Buy Voucher. You may choose the gift amount and the recipients can Redeem Voucher and choose a date and time to suit them.
We are here to answer all your questions. Feel free to contact us via phone or email. We will get back to you as soon as possible.
Information For Players
Is the game?
There is a 15 mins introduction, the game itself takes 60 mins. We will also have a short debrief if you still want to know more about the game. A group photo can also be taken afterwards. Total takes about 90mins.
Please arrive 15 mins before your booking time for the introduction.
What do I
Need to bring?
Just bring your wisdom and eyes of observation whrn you go into the room!
If you have some personal belongings, we would provide you a locker before the game. And you will have the key with you during game.
Will I really
Be locked in?
No, our staff will unlock the door in the first place if you tell us you feel uncomfortable being locked in the room.
Just note: If you leave the game, the countdown clock does not stop as we need to maintain our booking schedule.
What if I
Can't solve a clue?
You will take a walkie talkie with you during the whole game session. You can ask for clues if needed. We will also have a staff member monitoring you at all times via our cameras in the room. They know exactly what stage you are on and can assist you at any stage.
What if I am
Late for my booking?
If your team arrives late you will still be able to play. Unfortunately, we will not be able to give you a full 60 minutes to escape. This is because we need time to get the room ready for the next booking.
What if I am
Unable to escape?
You are locked in forever. Just kidding. Your Game Master will let you out and explain any unsolved puzzles to you if you want to know.