Pick the date and time for the booking (please CHECK THIS CAREFULLY
Follow the prompts and enter your details and payment information.
You will receive a confirmation email. If you want to make changes,
there is a 'View/Change Booking' link in the email. If you have any
issues, please call or email us.
FOR LARGE GROUPS: If you have a large group (exceeding 10 players)
or would like to split into groups to play our 2 games at the same
time, please contact us through phone or email. We will do our best
to move sessions around to suit you!
Terms and Conditions
Cancellation Policy and Change Booking
A cancellation fee of 100% applies for cancellations made less
than 24 hours in advance, or in case of no-show.
A cancellation fee of 50% applies for cancellations made less than
48 hours in advance.
No cancellation fee applies for cancellations made 48 or more
hours in advance.
You can change or cancel your booking through the confirmation
email, if it's at least 48hrs before your booking.
It is your responsibility to check that any games issued to you
are accurate and your details are correct on the Online Booking
Form. By submitting an Online Booking Form you warrant to Ice
Break Escape Room that all details supplied by you are true and
A booking becomes a no-show and entry will be declined if the team
id 30 minutes or more late. In such a situation, the money is not
refundable and the booking is not changeable.
Nothing in these terms and conditions is intended to cause you any
loss of right or inconvenience.
The game is designed for a set number of people per room. You will
have the room to yourselves and will not joining a group.
Ice Break Escape Room collects and stores your personal
information without disclosing it to any 3rd party and is
dedicated to ensure that the privacy of your personal information
Ice Break Escape Room may contact you from time to time with
offers and promotions via email or phone.
Due to the nature of the game no photos or recordings can be taken
inside the room whatsoever.
Ice Break Escape Room is entitled to charge the guests for any
damage, which is intentional or caused by misuse of items.
While you are on our premises, you must follow our rules and
regulations, adopt proper standards of behavior, and cooperate
with our employees at all times.
Safety and enjoyment
Each player will be instructed before their game by their assigned
staff. After learning the rules of the game, each player will
participate in the game at their own risk.
Ice Break Escape Room is not liable for any (personal or
equipment) damages caused by game room misuse or not following the
rules described before the game.
We reserve the right to refuse entry to any person under the
influence of alcohol, non-prescribed drugs or who is deemed unfit,
abusive or unsuitable in any way at the sole discretion of the
staff of Ice Break Escape Room.
Any children under 16 must be accompanied by at least one adult at
Ice Break Escape Room recommends customers wear comfortable
clothing for the game. We will provide a safe place for your
Due to the nature of the games, Ice Break Escape Rooms will be
able to monitor participants whilst they are in the room via CCTV.
We will keep the recordings for a minimum of 48 hours after the
This emailed booking confirmation issued to you on completion of
your online booking transaction will be your Tax Invoice/Receipt.
This ticket is a Tax Invoice. The total price of the ticket includes
GST where applicable.